As an ex avid player of neopets amongst a family of ex avid players I can honestly say this site is very addictive. I began playing so that I was aware what my disabled son was getting upto, and at first I was very happy that he was somewhere safe, however neopets froze his account cheating on a side account. This certainly was not true and my son did not have a side account. He was devastated, as an autistic he took this very badly and began to self harm, wouldnt eat, wouldnt sleep, his poor pet was going to starve and he would never see it again, it was like a death to him.
Immediately I contacted their support team,explained there must be a mistake and the effects on my son after 13 emails I got this:
Hi,
>
> The owner of this account was found to have been using a cheat program on
a side account. I'm sorry, but this account will not be returned.
If you have any other questions, don't forget to include the entire text
of this e-mail with your username clearly at the top. This will help me
better address your situation.
Now after 25 emails I have still received no further response, the whole site is geared towards building a relationship with pet and user, a good knowledge of direct marketing at children to encourage the buy our merchandise theme of the site and all too often neopets snatch that pet away without a second thought or care at the effect on its users, neopets is designed to entice your children in, to market to them directly and should they remove access to thats childs pet, despite the hours, months and days spent with it and the devastation it causes, tough, their answer, sign up again.
My opinion steer clear of this site, especially if your child is young or vulnerable, you will get no help from the neoteam.
